Client correspondence
October 2026
Business email
Xendeet is where a business writes to clients, customers, leads, and the other people a job depends on. The letter still sounds like the person who signed it. The copy stays with the work, not in a private inbox.
Built for correspondence you would stand behind. Not a tool for buying lists.
Product
A sample desk for Northline Studio. Emeka Okafor has the website project open: the client, the thread, and the letter that went out on 8 September.
Clients
Thread
Project update — September website launch
Staging link for the homepage
Revised timeline for review
Sent
8 September 2026, 09:41
Hi Michael,
Just wanted to share a quick update on the website project. The homepage and the services pages are with you for review. We are still waiting on the revised photographs for the team page.
If those arrive by Thursday, the launch date of 18 September stays in place. I will send the staging link with the next note.
Best,
Emeka
Templates
A template holds the subject, the greeting, and the sign-off you use for a kind of letter. A project update. A visit confirmation. An introduction. You replace the names and the facts for this week. Xendeet does not invent a voice for you.
When the same situation comes up next month, you start from that letter instead of searching an old thread.
The record
When proposals, project updates, and follow-ups sit in one private account, the business loses the thread. A colleague cannot see what was promised. The subject line changes from one week to the next, and the sent copy is hard to find later.
Xendeet keeps that correspondence with the client, in language the office can open again. The point is a clear record. It is not to make the writing feel automatic.
Features
Four things, used on an ordinary week. This is correspondence, not a chart about your recipients.
Save the letters you send more than once. The next one starts from that wording, including the sign-off.
Every letter keeps its subject, the recipient, and the time it went out.
The people you write to stay with the work they belong to. A website launch is not mixed in with an unrelated enquiry.
A subject that names the work, a greeting, and your name at the end. The message is not dressed up as a promotion.
Workflow
From the client to the sent copy. You can still change any sentence before it goes.
Choose the person the letter is for. Earlier notes stay with that name.
Use a saved template or a blank page. A template brings the subject pattern and the sign-off. You write the part that belongs to this week.
Check the name, the date, and the ask. Xendeet does not rewrite you. If a sentence is wrong, it is still yours to change.
The letter goes out. A copy stays under Sent with the time and the recipient.
Hi Michael,
The pages you reviewed in September are ready to move, apart from the team photographs. If I have them by Thursday, I will send the final staging link on Friday 9 October.
Best,
Emeka
Sample correspondence
Two letters from the same sample desk. They show the kind of mail Xendeet is for. They are not quotations from customers.
Hi Michael,
Just wanted to share a quick update on the website project. The homepage and the services pages are with you for review. We are still waiting on the revised photographs for the team page.
If those arrive by Thursday, the launch date of 18 September stays in place. I will send the staging link with the next note.
Best,
Emeka
Hi Helen,
This confirms the site visit on Thursday 8 October at 11:00. I will meet your facilities manager at the side entrance on Harper Street. Please have the current floor plan available if the reception desk is still being moved.
I will bring the revised signage measurements with me.
Best,
Emeka
Pay as you go
There is no monthly fee. You are charged when a letter goes out, and only for the messages you send.
$2.5 per email
Resources
Name the work and the month. “Project update — September website launch” can still be found in March. “Quick update” cannot.
If you need a decision, ask for that decision in the letter. Put the date in the paragraph, not only in the subject line.
Write as if a colleague will open the sent folder later. A short letter is fine. An ambiguous one is expensive.
Open an account, set the name you sign with, and keep the copy with the client. Each email is $2.5.